Chief Operating Officer, Chief Cultural Officer and Director of Member Services
P: 415-434-4900 ext. 1105
Joy Erven joined The Surplus Line Association in July of 2003 as Director, Stamping Office. She has since seen extensive growth and change in the Association. She was promoted to COO in 2015 and added the titles of Chief Cultural Officer and Director of Member Services in 2020. She oversees the $24m+ organization responsible for assisting and educating the surplus lines members of California. Joy’s duties include overseeing the operations at an executive level, primarily focused on the Education & Compliance and Financial Analysis Departments. In her role of Chief Cultural officer, she focuses on the initiatives that promotes mental and physical health along with diversity and inclusion in the workplace.
Joy brings a strong operational background focused on building teams and relationships that facilitate business decisions and transforming the organization to align the SLA business strategy and stakeholder needs. Prior to joining the SLA, Joy was responsible for the west coast operation of Chubb where she led the underwriting and marketing support teams. Prior to Chubb, Joy worked for notable wholesale brokerages such as Swett & Crawford, Heath, and Commodore Insurance. Throughout her career Joy has focused on simplifying policies and procedure within organizations and creating teams that move in tandem with business expectations and the pace of the industry.
During her 25-year career, Joy has witnessed several significant industry trends. She attributes her success to the talent she surrounds herself with and is passionate about developing individuals to reach their potential. Joy is actively involved with many nonprofit organizations. She has ties with Insurance Industry Charitable Foundation, Covenant House, USC Risk Management, UC Colorado Risk Management program, WSIA, CIWA, EIP, and various animal rescue organizations.
Joy’s familial and personal journey tie her deeply to the mission of SLA, and her passion for education makes her an asset to the Association and its members